Burst pipe in Berlin: what to do now
With a burst pipe, a lot of water can escape within a few minutes. The faster the pipe is shut off and a professional arrives, the smaller the damage. A pipe has burst or is leaking and water is running into your home: turn off the water, call us, we refer a plumber.
Typical cases
A burst pipe sometimes gives warning signs, such as damp patches, rushing noises in the wall or falling water pressure. Often, though, it happens suddenly. Then quick action is needed.
- Water spraying or running from a pipe
- Damp patches on wall, ceiling or floor
- Water meter running although all taps are closed
- Rushing or hissing in the wall
- Suddenly much lower water pressure
- Water in the basement for no obvious reason
What you can do now
- 1Close the main stopcockIt is usually in the basement next to the water meter. Many flats also have valves in the bathroom and kitchen.
- 2Switch off the powerSwitch off the fuse for the affected area if water gets close to electrics.
- 3Inform neighbours and managementIn apartment buildings, other flats are often affected. Let the people below know and report the damage to the property management.
- 4Take photosDocument the damage for your insurance before tidying up.
Smell gas? Call 112 or your gas network operator's emergency service immediately. Leave the flat and do not use any switches.
How it works
From your call to the finished repair.
- You call usfreeBriefly describe what happened and where. This enquiry is free.
- We refer youfreeWe take down your request and pass it on to a suitable plumbing company near you.
- The plumber contacts youfreeThe plumber calls you back, asks for details of the problem and tells you the price.
- On siteThe plumber inspects the damage, takes measurements and gets the right material if needed.
- DoneThe repair is carried out straight away. You settle payment and all details with the plumber.
Burst pipe & water damage in your district
For each district we have summarised what matters about the local buildings.
Frequently asked questions
Does insurance cover a burst pipe?
Water damage from pipes is covered in many cases by buildings or contents insurance. What exactly applies is in your policy. Report the damage as quickly as possible and take photos.
Where do I find the main stopcock?
Usually in the basement or utility room right next to the water meter. Flats often have extra valves under the washbasin, at the toilet or in the service shaft. We help you look on the phone.
Does the wall have to be opened up for a burst pipe?
Not always. Leak detection can often pinpoint the damaged spot so that only a small area needs to be opened. The plumber decides on site.
What does the enquiry cost?
Your enquiry with us and the referral are free. You agree the cost of the repair directly with the plumber before work begins.
One call and we take care of it.
Available around the clock. Your enquiry and our referral to a plumber near you are free of charge.